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Career


 

Discover your Home for an Exciting Career

At Waystock, we’re always looking for motivated, self-generating, self-governed, analytical, and adaptable nice people steeped in integrity to join our Company. We believe that successful Leadership can occur only in an environment of integrity. Open positions at our Company are at our Ontario, California headquarters. You’ll find a dynamic pleasant environment where learning and growth opportunities are abundant and hard work and results are rewarded. If you’re looking for a challenging and fulfilling career, make yourself at home.

Right now we are seeking a Customer Care Solutions Representative.

Location - Ontario, California.

Full-time position.

Candidate will advance the Company's Marketing and Sales efforts by communicating with customers and responding to inquiries regarding products and services.

Candidate will also handle and resolve any complaints or concerns that a customer may have.

Job Responsibilities

  • Placing orders for customers
  • Communicate with customers via telephone and email to provide information about products and services.
  • Responsible for handling customer contacts which include, placing orders, reviewing existing order status, setting up buyer returns, checking shipping status and tracking and contacting carriers if necessary.
  • Be knowledgeable as to all aspects of frontline customer care and be able to think outside the box if necessary to resolve any issue that arises.
  • Organize, plan and prioritize work load.
  • Able to help and instruct other agents as to the best path to resolve customer issues.
  • Work on other assigned special projects as needed.
  • Perform other duties as required and assigned by manager and upper management.
  • Follow legal policies as directed.

Job Requirements

  • 1 year of customer service experience in a call center preferable, but not necessary.
  • Must have proficient organizational skills and an ability to efficiently handle multiple tasks sequentially .
  • Must be proficient with written and verbal communication skills, email, internet usage, MS Word, MS Excel, MS Outlook.
  • Adaptable to changes in job requirements, learning and applying new skills as needed to ensure the Company’s success.​

Education

  • Must have at least an Associate's Degree from an accredited University or College. (Bachelor's Degree or higher is a plus).
  • Must be proficient and at ease with the use of Internet sales applications, MS Word, Excel, Outlook. Photoshop is a plus.

Applicants should submit resume to: Careers@Waystock.com .

 

Waystock is presently a healthy fast-track growing Company. To support sustainable growth and profitability, our Management has identified the following Leadership positions that are open for applicants:

Analytics

This team provides our Company with timely, accurate, and actionable information needed to execute high-level business decisions. The Team tackles complex challenges and embraces the ever-changing nature of e-commerce. The Team seeks to possess a blend of technical aptitude, business acumen, and insatiable curiosity to take the industry’s best data practices to the next level.

 

Sales

This Team is comprised of competitive quick-thinkers striving to scale the business by helping customers find exactly what they’re looking for through a smooth sales process. The Team builds the business relationships needed to grow the Company. The Team offers creative services and solutions required to help customers, business owners, and design professionals develop and thrive.

 

Supply Chain & Logistics

 

This Team creates a loyal customer base by making sure every order goes perfectly, every time. The Team collaborates with suppliers, negotiates with carriers, and manages warehouse operations. Challenge resolution and innovation are qualities that the Team possesses.. The Team tskes the lead in providing our shoppers with the greatest service experience in e-commerce.

 

Customer Service

This Team provides a delightful shopping experience through exceptional customer service that keeps our customers coming back. Our team goes the extra mile, makes empowered decisions, and ensures customer happiness as our top priority. Every team member takes an active role in making Waystock a great online experience.