Our policy lasts 30 days. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Several types of goods are exempt from being returned.
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery and any item returned without a Retun Merchandise Authorization Number (RMA Number）will not be accepted.
To obtain an RMA please email customer service at Service@Waystock.com or call Customer Care at 888 7261777.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time required before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Service@Waystock.com or call us at 888 7761777.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Service@Waystock.com or call us at 888 7761777 to obtain an RMA. Once you have received an RMA, please send your item to 1550 S Milliken Avenue - Ste D, Ontario, CA 91761 USA.